RETURN & REFUND POLICY

Overview

At DominAsian Magazine, our goal is to ensure complete satisfaction with every purchase. If for any reason you are not satisfied with your order, our return and refund policy outlines the terms and conditions for requesting a return or refund. This policy applies to all purchases made through our website, dominasianmagazine.com.

We accept returns and provide refunds under the following conditions:

1. Print Products (Magazines, Special Editions, Merchandise):

   • Items must be unused, in their original packaging, and in the same condition as when received.

   • Return requests must be made within 14 days of receiving the item.

   • Refunds are only issued for damaged, defective, or incorrectly delivered items.

2. Digital Products (Subscriptions, E-Magazines):

   • Digital products are non-refundable unless the file provided is defective or inaccessible.

3. Events and Tickets:

   • Refunds for events or tickets are available only if the event is canceled or rescheduled. Refund requests for personal scheduling conflicts will not be accepted.

Certain items are non-returnable:

• Downloadable digital products.

• Items purchased during clearance sales.

To initiate a return or refund, follow these steps:

1. Email us at contact@dominasianmagazine.com with the subject line: “Return Request” or “Refund Request.”

2. Include the following details in your email:

   • Full name and contact information.

   • Order number or receipt.

   • Description of the issue (with photos, if applicable).

3. Our customer service team will review your request and respond within 5 business days.

If your return request is approved:

• You will be responsible for covering the cost of return shipping unless the item was damaged, defective, or incorrectly delivered.

• Ensure the item is packaged securely to prevent damage during return transit.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Return Address: DominAsian Magazine 7 St Pier Court 20 Thunderer Street London, E13 9GT United Kingdom

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

• Please note that it may take additional time for your bank or credit card provider to process the refund.

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at contact@dominasianmagazine.com.

If you haven’t received a refund yet:

1. Check your bank account or credit card statement.

2. Contact your credit card company or bank, as there may be processing delays.

3. If you’ve done all of this and still have not received your refund, email us at contact@dominasianmagazine.com.

 

Changes to This Policy

DominAsian Magazine reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting to our website.

 

 

For further assistance, contact us at contact@dominasianmagazine.com.